Return, Refund & Exchange Policy

We want you to be happy with your ordered items. If for any reason you are not 100% satisfied, you may return items for a refund/exchange if the item is a returnable item.

The following are considered returnable items:

• The item is defective, or has a quality issue
• An incorrect item was delivered (i.e., not according to your order/tax invoice)
• The item is according to size specifications on the tax invoice, but does not fit
• The item is NOT marked as non-returnable 

You may return a returnable item under the following conditions:

• The item is NOT a gift card
• The item was bought at full price (i.e. not on a sale)
• The item is in its original condition, with all labels/swing tags/detail/trims attached and in place
• The item has not been worn, damaged, washed or altered in any way
• The item is not showing obvious signs of use/odour (including, but not limited to, washing powder/perfume etc.)
• The item is not custom-made (including, but not limited to, custom length/slit/pocket/sleeve/fabric options etc.)
• The item is returned within 10 business days of delivery
• The item is returned together with its original tax invoice

Return process:

• Let us know of your return in writing via email to hello@blackorchidshop.africa within 10 days of the order being delivered. Please supply a detailed reason for your return and specify whether you prefer to have the item refunded / exchanged. Kindly note that refunds / exchanges will be approved at TRAINING DOCTOR T/A BLACK ORCHID’s discretion.
• Log a return to our Head Office physical address 2B Mount Road, Amanzimtoti. KZN, 4126 within 10 days of the order being delivered, using your own preferred courier company (door-to-door service) at your own expense – we do not offer postage/packaging etc. for items returned to us.
• Please ensure that the item is returned in the packaging it was received in, and is wrapped/packaged in such a way as to ensure the safe arrival of the item at our office.
• Include the tax invoice associated to the returned item (so that the item is easily identifiable upon arrival at our office).
• Please let us know of the logged return details / waybill number in writing via email to hello@blackorchidshop.africa
• Kindly note that collection of the returned item from your premises and return to our premises can take 3-4 working days for main centres and eight working days for outlying/regional areas from date of logging the return.
• Once the return has reached our Head Office, the item will be inspected, whereafter the return will be processed, (i.e., we will decide whether the item qualifies as a returnable item, according to the above conditions).
• We will confirm receipt and acceptance/rejection of your return.
• If we reject your return: We reserve the right to make the returned item(s) available for collection and/or return to you at our discretion and at your cost.
• If we accept and approve your return: We endeavour to process a refund / exchange (conditions apply, see below) according to your specified request, and we reserve the right to process a refund / exchange at our discretion.

REFUND – if you have requested a refund for a returnable item:

• We reserve the right to offer you an exchange / alterations / a TRAINING DOCTOR T/A BLACK ORCHID gift card for the rand value of the item you paid, for instances where refunds are not approved / possible.
• If we approve a refund, it will be processed against the original payment as specified on your tax invoice.
• If you paid online/via a distributor with a credit card, your refund will be processed to that credit card.
• If you have paid via an Electronic Funds Transfer, we will process your refund to that bank account via an Electronic Funds Transfer. Please supply your full banking details via email to hello@blackorchidshop.africa, including:
• Bank Name
• Bank Account Name
• Bank Branch name and number
• Account type (e.g., current/savings)
• Proof of bank account details from your bank

We will email notification of refund / proof of payment to the email address on your client profile record.

• Please note that we do not offer cash refunds.
• Delayed or missing refunds (if applicable):
• If you have not received a refund yet, kindly first check your bank account again.
• Then contact your bank / credit card company, there is often processing time before a refund is posted
• If you have done all of the above and you still have not received your refund yet, please advise us via email to hello@blackorchidshop.africa.

EXCHANGE – if you have requested an exchange for a returnable item:

• For instances where exchanges are not approved / possible: We reserve the right to offer you alterations / a TRAINING DOCTOR T/A BLACK ORCHID gift card for the rand value of the item you paid.
• If we approve an exchange:  It will be for a similar value as the original payment specified on your tax invoice.
• For approved exchanges / alterations – where the item is defective, or has a quality issue, or where an incorrect item was delivered (i.e., not according to your order/tax invoice) – we will ship the exchanged / altered item at our expense.
• For approved exchanges / alterations – where the item is according to size specifications on the tax invoice, but does not fit – we will ship the exchanged / altered item at your own expense.  Shipment will commence following receipt of shipment fees.
• We will ship the exchanged / altered item to the shipping address on your client profile.
• We reserve the right to select a shipping method of our choice, and to charge you / pay for the applicable shipping fees according to our discretion.
• We will email notification of exchange / alteration and shipping details to the contact details on your client profile record.

Head Office retains full discretion over non-returnable items, including the right to offer you alterations / a full or partial refund / a TRAINING DOCTOR T/A BLACK ORCHID gift card for the rand value of the item you paid.

We reserve the right to change or alter this policy without prior notice.